Last updated: 05/11/2025
This privacy notice for Scentleys (“we”, “us”, or “our”) explains how and why we collect, store, use and share (“process”) your personal information when you interact with our services (“Services”), including when you:
- Visit our website at https://scentleys.co.uk, or any site that links to this privacy notice
- Purchase our products
- Sign up for marketing communications
- Contact us, or engage with us in any related way (including sales, social media interactions, or events)
If you have any questions or concerns about this notice, please contact us at:
📧 contact@scentleys.co.uk
If you do not agree with this privacy notice, please discontinue use of our Services.
SUMMARY OF KEY POINTS
This summary highlights the key elements of our Privacy Policy. You can read each full section below for more detail.
✔ What personal information do we process?
We may collect personal information depending on how you interact with Scentleys, including your name, email, address, payment information and order history.
✔ Do we process sensitive information?
No. Scentleys does not process sensitive personal data.
✔ Do we receive information from third parties?
No. We do not receive data about you from third-party sources.
✔ Why do we process your information?
To fulfil orders, create accounts, provide customer service, improve our Services, prevent fraud, comply with legal obligations, and send marketing (with your consent).
✔ Do we share personal information?
Only in specific situations such as payment processing, service providers, or required legal disclosures.
✔ How do we keep your information safe?
We use appropriate technical and organisational measures but cannot guarantee 100% security of data transmitted over the internet.
✔ What are your rights?
Depending on your location (UK/EU), you may request access, correction, deletion, restriction or transfer of your data. You may also withdraw consent or object to processing.
✔ How do you exercise your rights?
You may submit a request at any time by emailing contact@scentleys.co.uk.
TABLE OF CONTENTS
- What information do we collect?
- How do we process your information?
- Legal bases for processing
- When and with whom do we share information?
- Use of cookies and tracking technologies
- Handling social logins
- How long we keep your information
- How we keep your information safe
- Children’s privacy
- Your privacy rights
- Do-Not-Track controls
- California residents’ rights
- Virginia residents’ rights
- Updates to this notice
- Contacting us
- Review, update, or delete your data
1. WHAT INFORMATION DO WE COLLECT?
Personal information you provide
We collect personal information that you voluntarily provide when:
- Creating an account
- Placing an order
- Contacting customer support
- Subscribing to marketing communications
- Entering competitions, surveys, or promotions
This may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Username and password
- Order and purchase history
- Payment information (processed through secure third-party providers)
Sensitive Data
We do not process sensitive personal information.
Payment Data
Payment details are processed securely by third-party providers.
Payment processors we use include:
- Stripe — https://stripe.com/gb/privacy
- Klarna — https://www.klarna.com/uk/privacy/
- PayPal — https://www.paypal.com/us/legalhub/privacy-full
We do not store full payment card numbers on our servers.
Social Media Login Data
If you choose to sign in using a social account, we may collect the basic profile information authorised by that platform. See Section 6 for details.
Information automatically collected
When you visit our website, certain data is collected automatically, such as:
- IP address
- Browser details
- Device type
- Operating system
- Referring URLs
- Pages viewed and actions taken
- Location (approximate, based on IP)
This information helps maintain security, improve performance, and optimise user experience.
We also use cookies and similar technologies. See Section 5.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to:
- Create and manage user accounts
- Fulfil and manage orders, returns, and exchanges
- Provide customer service and support
- Communicate updates, order confirmations and notifications
- Send marketing emails (with your consent)
- Deliver relevant advertising
- Protect against fraud
- Understand how customers use our Services
- Improve product offerings and website performance
- Comply with legal obligations
We process your data only when we have a valid legal basis.
3. LEGAL BASES FOR PROCESSING (UK & EU GDPR)
We rely on the following legal bases:
Consent
For marketing emails or optional features.
You may withdraw consent at any time.
Performance of a Contract
To fulfil orders, process payments, deliver products, and manage accounts.
Legitimate Interests
For activities such as:
- Analysing website performance
- Preventing fraud
- Improving services
- Sending offers to existing customers (soft opt-in)
Legal Obligations
Required data for tax, accounting, regulatory compliance, and fraud prevention.
Vital Interests
Rarely, if necessary to protect someone’s safety.
4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
We share your information only when necessary, such as:
Service Providers
Including payment processors, email platforms, fulfilment partners, technical support, and website hosting.
Business Transfers
In the event of a merger, sale or restructuring.
Legal Compliance
If required by law, investigation or court order.
Scentleys does not sell your personal data.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Improve user experience
- Measure performance
- Deliver targeted marketing
You can manage cookie preferences in your browser settings.
6. HOW WE HANDLE SOCIAL LOGINS
If you log in using a social media account:
- We receive profile information authorised by the platform (e.g., name, email, profile photo).
- We only use this information as described in this policy.
- Please review your social media provider’s own privacy policy for how they handle your data.
7. HOW LONG WE KEEP YOUR INFORMATION
We keep your information only as long as necessary for:
- Order fulfilment
- Legal obligations
- Accounting and tax requirements
- Resolving disputes
- Maintaining your account
When no longer needed, your data is deleted or anonymised.
8. HOW WE KEEP YOUR INFORMATION SAFE
We use technical and organisational measures to protect your information, such as:
- Encrypted connections (HTTPS)
- Restricted internal access
- Secure payment gateways
- Firewall and malware protection
No online system can guarantee 100% security, but we take all reasonable steps to protect your data.
9. CHILDREN’S PRIVACY
Scentleys does not knowingly collect data from individuals under 18.
If we learn that data has been collected from a minor without consent, we will delete it promptly.
10. YOUR PRIVACY RIGHTS (UK, EU, CANADA)
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, email us at:
📧 contact@scentleys.co.uk
You can also complain to the UK Information Commissioner’s Office (ICO).
11. DO-NOT-TRACK CONTROLS
Most browsers allow you to send DNT signals.
Because there is no universal industry standard, we do not currently respond to DNT requests.
12. CALIFORNIA PRIVACY RIGHTS (CCPA)
(Applies only to California residents)
Scentleys does not:
- Sell personal information
- Share personal information for targeted advertising
- Process sensitive personal data
California residents may request:
- Access
- Correction
- Deletion
- Information on disclosures
Contact us at: contact@scentleys.co.uk
13. VIRGINIA PRIVACY RIGHTS (VCDPA)
(Applies only to Virginia residents)
Residents may request:
- Access
- Correction
- Deletion
- Data portability
- Opt-out of targeted advertising
Scentleys does not sell personal data.
Requests may be submitted to: contact@scentleys.co.uk
14. UPDATES TO THIS NOTICE
We may update this privacy notice from time to time.
Updates are effective once posted on this page.
15. CONTACT US
If you have questions or comments about this notice, you may contact us at:
📧 contact@scentleys.co.uk
📍 Scentleys
198 Chapel Street
Leigh
WN7 2DW
United Kingdom
If you are a UK resident, Scentleys is your data controller.
16. REVIEW, UPDATE OR DELETE YOUR DATA
You may request access, updates or deletion of your personal information by contacting: